Hi Kelly

I would start with a written communication regarding the “house rules.” A letter is much more difficult to agrue with. If the subtle reminder of acceptable behavior doesn't offer some improvement you might want to consider eviction on the grounds that she is costing you business. Insulting and harrassing your other tenants may cause them to move out.

Take a look at the landlord handbook on this link….

http://toolbox.rentingauthority.com/education

Good luck!

Shawndra

http://www.rentingauthority.com